Data Services Manager

Job Reference: DSM24

Location: London/Hybrid

About the Company

On Device Research is a Brand Lift Measurement company for advertisers, planners and publishers. Their cross media measurement system makes every aspect of brand advertising accountable through dissecting campaign performance to reveal the truth on brand advertising effectiveness. Partnering with leading brands, ad agencies, and media owners, the company has earned recognition through various awards for its exceptional work, including Best Companies to Work for in 2023.

About the role

This is a great role managing our Data Processing team and reporting into the Operations Manager, whilst also working closely with the Fieldwork and Client Service teams. Importantly, we are looking for an enthusiastic individual who demonstrates current and progressive thinking, and be key in helping drive the efficiency and automation efforts of the company as we move forward.

Specific responsibilities will include:

  • To supervise and lead the Data Processing team, ensuring that data tables and analysis outputs are delivered on time to a high level of quality. KPIs related to quality, turnaround time and related metrics to be monitored, and tools should be put in place for doing so.
  • Team structure and resources should be continually assessed, with processes implemented to meet demand, such that scheduling projects and tasks for the DP team is administered with optimal efficiency, while continually keeping on top of rapidly changing requirements and priorities, coordinating with both core members of the team as well as contractors.
  • Collaborate with various teams across the organisation, including Research and Operations teams, in order to understand needs and priorities in an ever-changing environment.
  • Provide day-to-day support and guidance to team members, including contractors and outsourcing companies where required.
  • Conduct regular performance reviews and provide constructive feedback; support effective goal setting for individual and team development.
  • Support training efforts, provide input, document requirements and support the design and delivery of training programs.

    The ideal candidate will have:

  • At least 8 years’ experience of significant data processing experience in a Market Research agency or related field, with proficiency in data analysis tools such as Merlin, Quantum or similar.
  • At least 2 years’ experience in managing a team, having demonstrated effective people management skills and excellent communication and interpersonal abilities.
  • Experience in implementing and change; the ideal candidate should be able to demonstrate how they managed change related to improving efficiency, changes in tools or software, or other changes in the working environment.
  • A good numerate degree; 2:1 or above, or equivalent qualification.
  • An analytical mindset, able to demonstrate logical thinking and problem-solving skills.
  • Good communication skills, ability to work well within a team and happy to communicate with clients.
  • A ‘can do’ attitude, and a willingness to work flexibly and adaptively.
  • Willingness to be trained on software packages may not have prior experience of.
  • MS Excel to a good standard.

    What can we offer you:

    We want our team to know they are important to us and we offer the below perks and benefits:

  • 25 days annual leave
  • Day off for your birthday
  • An additional day’s holiday for each year of service to a maximum of 30 days
  • Sabbatical after 5 years’ service and 10 years’ service
  • A day off for wedding and moving house
  • Contribution towards eye care costs
  • Bike to work scheme
  • Season ticket loan
  • Remote working in a different location
  • Flexible/Hybrid working
  • Access to our London office
  • Contribution towards home office (separate from laptop/IT equipment)
  • Regular company socials
  • Enhanced maternity and paternity leave
  • Bonus scheme (target dependant)
  • Annual salary reviews (discretionary)
  • Quarterly socials
  • Team lunches and work anniversary lunches
  • Training programme in place for all employees

    On Device Research is an equal opportunities employer and there shall be no discrimination to any candidates based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We recognise that diversity encourages better business and as such, we actively promote equal opportunities at all levels. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

    To apply, please send your CV to our HR Coordinator

  • To apply, email quoting Job Reference DSM24